Payment & Shipping Terms:
|Main Port:||Tianjin China||Power Source:||Hydraulic|
|Rope Speed:||0-200m/min||Grooving Type:||Lebus Grooves|
|Product Condition:||Fully Machined||Capacity:||500 - 6000kgs|
|Usage:||Boat And Offshore||Certification::||BV ABS DNV Etc|
My company's customer service tenet is: "Clients are always the first.”
1. Information Service System
2. Professional service skills
3. Experienced after-sales team
A: Pre-sales Service
1. Provide technical advisory services to assist customer in selection;
2. Provide customers with the necessary technical information, drawings, etc;
B: Sales Service
1. According to the relevant technical parameters, design drawings, or to provide customers with drawings of professional review, to provide the best solution and drawings.
2. Answers questions about specifications, performance, parameters, etc, and recommend the most appropriate solution.
3. Immediately after signing the contract, we make production planning for timely delivery.
C: After-sales Service
1. Provide technical advice during installation process;
2. In warranty period, if a quality-related problem occurs in normal use, please send a written description of the problem to us. We will respond within 24-48 hours.
3. Even if the warranty has expired, we are still glad to solve problems that are not due to improper use for you. All repairs will be billed at cost, and for long term, we supply spare parts at favorable price.
Q1:What's your terms of payment?
A. T/T 50% deposit and 50% before delivery. we will show you the photos of products and packages before your pay the balance.
Q2:What's your terms of delivery?
A. EXW, FOB CIF CFR etc
Q3:How about your delivery time?
A. Generally,it will take about 10-30 days after receive your advance payment.The specfit delivery time depends on your order.quantitty.
Q4:Can you produce according to the samples?
A. Yes, we can produce by your sample and technical drawings, we can build mold and fixtures.
Q5: What's your sample policy?
A. We can supply sample, but the customer have to pay the sample cost and courier cost.
Q6: Do you test all your goods before delivery?
A. Yes, we have 100% test before delivery.
Contact Person: Mr zhang